Customer Services: 07892111202 or 202 from your Delight Mobile

Everything you need to
know about our
Delightful service

How much will it cost to make a phone call?

CLICK HERE to check all the current call rates.

How can I check my Delight mobile number?

From your phone press *195# followed by the call key — your number will automatically display on the screen.

How can I check the account balance?

From your phone simply key in *192# followed by pressing the call key. Your credit balance will automatically display on screen.

How can I retrieve my voicemail?

Dial 901 from your Delight Mobile, or dial +447892 110 901 from any other phone.
Home network:
You can listen to your messages for a small fee of 5p when in your home network.
Calling from abroad:
You will incur the roaming charges of the chosen network provider. All voicemail messages (whether played, unplayed or saved) will be automatically deleted after 30 days.

I have forgotten my PUK/ PIN code

Your PUK/PIN code is displayed on the SIM Card holder that came in your starter pack. Please retain it for safekeeping. Alternatively, you can call our customer service team and they will be Delighted to assist you.

How can I use Internet on my mobile?

Delight users
We offer you a certain FREE Internet allowance with every top-up.
See how to activate mobile internet on your mobile HERE

Why is my phone showing Orange as my network?

On some occasions you may see ‘Orange’ on your handset display instead of ‘Delight’ — this is currently being resolved; we can assure all our customers that charges will remain the same.

I lost my SIM card. Can I move my old number to a new SIM?

Simply call customer services
You may be asked security questions in order to verify that you are the account holder.
Please be advised that it costs £1 to do a SIM swap. The amount will be deducted from your balance.

How much does it cost to register for a My Delight online account?

It’s FREE!
As soon as you’re registered you can
  • Check your balance
  • Check your call history
  • Edit your personal details
  • Add credit

I have forgotten my login details for my Delight – how can I get a reminder?

Simply click on the ‘I’ve forgotten my password’ link — SEE HERE

I’ve lost the signal/network coverage — what shall I do?

Select the menu 'Delight Services'
Then click on ‘Select Roaming Mode’
  • Two options will appear. Select ‘Manual’ followed by 'In the UK'. This should allow your phone to reconnect to the network.
 If you still need further assistance, please contact our Customer Services.

Multifunctional Top Up vouchers available where you see these signs: